Terms of Service

1. Service Description

Qteria ("we", "us", "our") provides an AI-powered document validation platform designed for Testing, Inspection, and Certification (TIC) organizations. The Service enables you to create validation workflows, upload documents, and receive evidence-based AI assessments.

2. Subscription and Payment

2.1 Pricing Tiers

• Professional Tier: $30,000/year (flat fee, unlimited assessments)
• Enterprise Tier: Custom pricing for custom features and integrations

2.2 Payment Terms

• Annual prepayment required (invoice or credit card)
• Subscriptions auto-renew unless canceled 30 days before renewal date
• Payment due within 30 days of invoice date

2.3 Refund Policy

• 30-Day Satisfaction Guarantee: Pro-rata refund if canceled within first 30 days
• No Mid-Year Cancellation: No refunds after 30 days (annual commitment applies)
• Outstanding fees remain due upon termination

3. User Accounts and Responsibilities

By using Qteria, you agree to:

• Keep your account credentials secure and confidential
• Not share login credentials with unauthorized users
• Take responsibility for all activity under your account
• Ensure you have authorization to upload documents to the platform
• Notify us immediately of any unauthorized access or security breach

Organization administrators are responsible for managing user accounts (Process Managers, Project Handlers) and ensuring compliance with these Terms.

4. Acceptable Use Policy

4.1 Permitted Use

You may use Qteria for document validation related to certification and compliance workflows as intended by the platform.

4.2 Prohibited Activities

You may NOT:

• Upload malware, viruses, or malicious code
• Attempt to reverse-engineer AI models or algorithms
• Make excessive API requests intended to disrupt service (abuse/DoS)
• Upload content violating third-party intellectual property rights
• Use the service for illegal activities
• Scrape or extract data beyond normal use and API limits
• Resell or redistribute access to the platform without authorization

4.3 Consequences of Violation

Violation of this policy may result in account suspension or termination without refund, at our sole discretion.

5. Data Ownership and Intellectual Property

5.1 Customer Data

You retain ownership of all uploaded documents, workflow definitions, and assessment results. We claim no ownership rights over your content.

5.2 Qteria Intellectual Property

Qteria owns all rights to the platform code, AI models, algorithms, design, and branding. These Terms do not grant you any ownership or license to our intellectual property beyond the right to use the Service.

5.3 Limited License

You grant Qteria a limited, non-exclusive license to process your documents for the sole purpose of providing validation services. This license terminates when you delete documents or close your account.

5.4 Zero AI Training

5.5 Feedback and Feature Requests

Any feedback, suggestions, or feature requests you provide become the property of Qteria and may be used to improve the Service without compensation to you.

6. Service Level Agreement (SLA)

6.1 Uptime Commitment

• Target Uptime: 99.5% monthly uptime (approximately 3.6 hours of allowed downtime per month)
• Planned Maintenance: Announced at least 48 hours in advance, scheduled during low-usage windows
• Emergency Maintenance: May occur without notice for critical security issues

6.2 AI Processing Performance

• Target Processing Time: P95 <10 minutes for typical assessments
• Best-Effort Basis: Processing times are targets, not guarantees
• Actual processing time depends on document size, complexity, and criteria count

6.3 Support Response Times

• Critical Issues (service down): <4 hours response time
• High Priority (feature broken): <24 hours response time
• Normal Priority (general inquiries): <48 hours response time

6.4 SLA Credits

If monthly uptime falls below 99.5%, you will receive a 10% monthly credit on your next invoice. SLA credits are your sole remedy for service downtime.

7. Data Security and Privacy

For detailed information about data handling, please refer to our Privacy Policy. Key security measures include:

• Encryption at Rest: AES-256 encryption for stored documents
• Encryption in Transit: TLS 1.3 for all data transmission
• Multi-Tenancy Isolation: Organization-level data separation
• Role-Based Access Control: User permissions enforced at all levels
• Audit Logging: Comprehensive tracking of all user actions
• SOC2 Type II Certification: Target Q3 2026

You have the right to request annual security questionnaires and SOC2 reports once available.

8. Confidentiality

Both parties agree to keep confidential information private:

• Your Confidential Information: All uploaded documents, workflow definitions, and assessment results
• Our Confidential Information: Platform source code, AI models, algorithms, and business information

Confidentiality obligations survive termination of this agreement for 2 years.

9. Warranties and Disclaimers

9.1 Service Warranty

Qteria provides the Service with reasonable skill and care, consistent with industry standards for B2B SaaS platforms.

9.2 Disclaimers

9.3 Customer Responsibility

You acknowledge that final certification decisions must be made by qualified professionals. Qteria is not liable for certification outcomes based on AI validation results.

10. Limitation of Liability

10.1 Liability Cap

Qteria's total liability for any claims arising from these Terms or the Service is limited to the fees you paid in the 12 months prior to the claim.

10.2 Exclusion of Consequential Damages

10.3 Exceptions

Nothing in these Terms limits liability for:

• Gross negligence or willful misconduct
• Data breach caused by Qteria's negligence
• Violations of applicable law that cannot be contractually limited

11. Termination

11.1 Termination by Customer

• Provide 30-day written notice before renewal date
• No mid-year cancellation without forfeiture of fees
• Access continues until end of prepaid period

11.2 Termination by Qteria

We may terminate your account:

• For Cause: Non-payment, breach of Terms, or illegal activity (15-day cure period provided)
• Without Cause: With 90-day notice (we will provide exit assistance)

11.3 Effect of Termination

• You must export your data within 30 days of termination
• We will delete your data 30 days after termination (except audit logs retained for 7 years)
• Outstanding fees remain due
• Termination does not relieve either party of obligations incurred before termination

12. Changes to Terms of Service

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with changes, you may terminate your account before the changes take effect.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [TO BE DETERMINED - requires legal counsel to specify jurisdiction based on company registration and target market].

13.2 Dispute Resolution

In the event of a dispute:

• Both parties agree to attempt good faith negotiation for 30 days
• If negotiation fails, disputes will be resolved through binding arbitration or courts in [jurisdiction to be specified]

13.3 Jurisdiction

You consent to the exclusive jurisdiction of courts in [TO BE DETERMINED] for any legal proceedings.

14. General Provisions

14.1 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.2 Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (natural disasters, wars, pandemics, government actions, internet outages, etc.).

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

14.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Qteria and supersede all prior agreements or understandings.

14.5 No Third-Party Beneficiaries

These Terms are solely between you and Qteria. No third party has rights under these Terms.

15. Contact Information

For questions about these Terms of Service, please contact us: